Warranty
We would like to assure you of our commitment to the quality of our jewelry. At SAYA, we place the utmost importance on customer satisfaction, and this is reflected in the design, manufacture and selection of our products.
Every piece of jewelry we offer is carefully designed with meticulous attention to detail. We work with skilled professionals and use high-quality materials to ensure the durability and aesthetic appeal of our jewelry.
However, we understand that problems can occur, despite our efforts to maintain high quality standards. If you receive a defective or damaged product, we promise to take it back and replace it at no extra charge.
Your satisfaction is our top priority, and we will do our utmost to rectify any unsatisfactory situation promptly.
To benefit from our replacement guarantee, please contact us within 60 days of receiving your order and provide us with details of the problem encountered.
Our customer service team will be happy to guide you through the return and exchange process.
We would also like to point out that our warranty does not cover damage resulting from misuse, negligence or normal wear and tear. We therefore encourage you to follow the maintenance instructions to prolong its life.
We hope you enjoy your experience with our jewelry and are completely satisfied with your purchase. Please do not hesitate to contact us if you have any further questions or concerns. Your trust in our company is very precious to us, and we will do everything in our power to provide you with a positive experience.
After-sales service
We also want to emphasize our commitment to quality after-sales service. At SAYA, we place great importance on your satisfaction throughout your purchasing experience, and this includes our after-sales support.
We have a dedicated team of field sales people ready to help you and your specific needs. Our sales representatives are experienced professionals who understand the importance of offering you personalized, attentive service. They are there to advise, guide and support you, so that your experience with our jewelry is optimal.
In addition, our in-house team is available Monday to Friday by telephone to answer any questions, concerns or requests you may have. We understand that you may need further assistance after your purchase, and we're here to support you every step of the way. Whether it's product information, maintenance advice or replacement requests, our in-house team will be happy to help.
We firmly believe that our after-sales service is a natural extension of the quality of our costume jewelry. We strive to provide you with a hassle-free and pleasant experience, even after you've made your purchase.
Your satisfaction is our top priority, and we will do our utmost to resolve any problems you may encounter quickly and efficiently.
We encourage you to contact us should you need assistance. Our team will be delighted to assist you and provide you with exceptional customer service.
Thank you for your confidence in SAYA. We are proud to be able to offer you not only quality jewelry, but also exemplary after-sales service.