Privacy Policy
Last updated: 22/05/2025
At SAYA BELGIUM SRL, we take your privacy seriously. This policy explains what data we collect, how we use it, and how we keep it secure.
By using www.saya.store, you agree to this privacy policy.
1. Data Controller
SAYA BELGIUM SRL
Rue de la Bourlotte 2
7850 Petit-Enghien, Belgium
VAT: BE1017357081
Email: info@saya-pro.com
Phone: +32 2 315 40 27
2. Data We Collect
- Information you provide (name, address, phone, email, etc.)
- Automatically collected data (IP address, cookies, etc.)
3. Purposes
- Processing and shipping your orders
- Billing
- Sending updates or promotional messages
- Internal business analytics
- Customer service
4. Cookies
Functional cookies are used to enhance navigation. You can disable cookies in your browser.
- Language and cart: 30 days
- Product sorting/viewing: current session
5. Retention
We retain your data only as long as necessary for business or legal purposes.
6. Data Sharing
- Logistics and payment partners
- Authorities, where legally required
7. Your Rights
- Access, rectification, deletion
- Restriction, objection, data portability
To exercise these rights, contact us at info@saya-pro.com with a valid ID copy.
8. Complaints
You may contact the Belgian Data Protection Authority:
www.autoriteprotectiondonnees.be – contact@apd-gba.be
Terms of Use
Last updated: 22/05/2025
1. Purpose
These terms apply to all visits or uses of the www.saya.store website.
2. Access
Website access is generally available, except during maintenance. Use is at the user’s own risk.
3. Content
Content is for informational purposes. We do not guarantee error-free information.
4. External Links
We are not responsible for the content or availability of third-party websites.
5. Intellectual Property
All content is protected. Reproduction is prohibited without permission.
6. User Conduct
Fraudulent or malicious use is prohibited.
7. Applicable Law
Belgian law applies. Courts in Soignies (Petit-Enghien) have exclusive jurisdiction.
Terms and Conditions of Sale
Last updated: 22/05/2025
1. Scope
These terms govern any purchase made via www.saya.store.
2. Products
Descriptions are as accurate as possible. Visuals are non-contractual. Subject to availability.
3. Prices
Prices include VAT. Delivery fees:
- €4.95 for orders under €45
- Free for orders of €45 or more
4. Orders
Orders require valid personal information. We may refuse orders for prior issues or false data.
5. Payment
Full payment required at checkout. Secure methods accepted.
6. Delivery
- Monday: orders received by Sunday 10 PM
- Wednesday: orders received by Tuesday 10 PM
Delivery in Belgium only. Estimated 2–3 working days. Cancellation possible after 30 days.
7. Reception & Claims
Check goods on delivery. Report issues within 3 working days.
8. Right of Withdrawal
14-day right of return. Item must be unused and in original packaging. Return costs paid by customer unless it’s our mistake. Refund within 14 days.
Return address:
SAYA BELGIUM SRL – Customer Service
Rue de la Bourlotte 2, 7850 Petit-Enghien, Belgium
9. Warranty
Legal warranty applies. Return costs covered if defective.
10. Personal Data
See Privacy Policy for more details.
11. Force Majeure
We are not liable for delays due to unforeseen external events.
12. Jurisdiction
Belgian law applies. Disputes handled by Belgian courts.