Privacy Policy
Last updated: 22/05/2025
At SAYA BELGIUM SRL, we take your privacy seriously. This policy explains what data we collect, how we use it, and how we keep it secure.
By using www.saya.store, you agree to this privacy policy.
1. Data Controller
SAYA BELGIUM SRL
Rue de la Bourlotte 2
7850 Petit-Enghien, Belgium
VAT: BE1017357081
Email: info@saya-pro.com
Phone: +32 2 315 40 27
2. Data We Collect
- Information you provide (name, address, phone, email, etc.)
- Automatically collected data (IP address, cookies, etc.)
3. Purposes
- Processing and shipping your orders
- Billing
- Sending updates or promotional messages
- Internal business analytics
- Customer service
4. Cookies
Functional cookies are used to enhance navigation. You can disable cookies in your browser.
- Language and cart: 30 days
- Product sorting/viewing: current session
5. Retention
We retain your data only as long as necessary for business or legal purposes.
6. Data Sharing
- Logistics and payment partners
- Authorities, where legally required
7. Your Rights
- Access, rectification, deletion
- Restriction, objection, data portability
To exercise these rights, contact us at info@saya-pro.com with a valid ID copy.
8. Complaints
You may contact the Belgian Data Protection Authority:
www.autoriteprotectiondonnees.be – contact@apd-gba.be
Terms of Use
Last updated: 22/05/2025
1. Purpose
These terms apply to all visits or uses of the www.saya.store website.
2. Access
Website access is generally available, except during maintenance. Use is at the user’s own risk.
3. Content
Content is for informational purposes. We do not guarantee error-free information.
4. External Links
We are not responsible for the content or availability of third-party websites.
5. Intellectual Property
All content is protected. Reproduction is prohibited without permission.
6. User Conduct
Fraudulent or malicious use is prohibited.
7. Applicable Law
Belgian law applies. Courts in Soignies (Petit-Enghien) have exclusive jurisdiction.
GENERAL TERMS AND CONDITIONS OF SALE — BUSINESS-TO-BUSINESS RELATIONS (B2B)
SAYA BELGIUM SRL, registered with the Crossroads Bank for Enterprises under number 1017357081, registered for VAT under number BE1017357081, with its registered office at Rue de la Bourlotte 2, 7850 Petit-Enghien, represented by Mr Juan Bertrand, in his capacity as Director (hereinafter referred to as "the Seller"),
carries on the business of the wholesale of fashion jewellery to professional resellers, including via an online ordering platform.
These general terms and conditions of sale (hereinafter the "GTC") govern all contractual relations between the Seller and any customer acting for professional purposes who acquires the Seller's products with a view to reselling them (hereinafter referred to as "the Customer"). They do not apply to sales concluded with consumers, which are subject to separate terms.
ARTICLE 1 — PURPOSE AND SCOPE
1.1. The purpose of these GTC is to define the rights and obligations of the parties in connection with the commercial operations carried out by the Seller, consisting of the wholesale of fashion jewellery to professional resellers, including via an online ordering platform.
1.2. The GTC apply to the exclusion of any other document issued by the Customer, in particular its own general terms and conditions of purchase, save with the prior written agreement of the Seller.
1.3. The GTC are communicated to the Customer before the conclusion of the contract. The Customer acknowledges having read and accepted them before placing any order. Where the order is placed via the Seller's online platform, the express acceptance of the GTC (tick box or equivalent) constitutes a precondition for the validation of any order.
1.4. Changes to these GTC are governed by Article 7.
ARTICLE 2 — ORDER AND FORMATION OF THE CONTRACT
2.1. Any order placed by the Customer must be sent to the Seller in writing (e-mail, online form or signed purchase order) and must specify the precise identification of the Customer and the designation of the products ordered.
2.2. The minimum amount of any order is set at one hundred and twenty-five euros (EUR 125) excluding VAT, save with the Seller's written agreement to the contrary.
2.3. The Seller's offers and quotations are valid for thirty (30) calendar days from their date of issue, unless otherwise stated. After this period, the Seller is no longer bound by the conditions and prices set out therein.
2.4. The contract is deemed to be formed on the date on which the Seller sends the Customer a written confirmation of the order or, failing that, on the date of the actual performance of the order by the Seller.
2.5. The Seller reserves the right to refuse any order that is abnormal or made in bad faith, or that originates from a Customer with overdue unpaid invoices or with whom a previous dispute has not been resolved, without any compensation being claimable.
2.6. A confirmed order may not be cancelled by the Customer without the Seller's written agreement. An order that has been partially delivered may not be cancelled as to the balance.
ARTICLE 3 — CATALOGUE AND AVAILABILITY OF PRODUCTS
3.1. Products are offered for sale subject to available stock. The Seller may at any time introduce new references or modify or withdraw existing references, without the Customer being able to rely on this to claim any compensation.
3.2. In the event that a product is unavailable after confirmation of the order, the Seller shall inform the Customer as soon as possible and shall, at the Customer's choice, either deliver the available balance or refund the unavailable portion. No other compensation is due on this account.
ARTICLE 4 — PRICES
4.1. Prices are stated in euros (EUR) and are exclusive of value added tax (excl. VAT), VAT being added at the legal rate in force on the invoicing date.
4.2. Prices are exclusive of delivery costs, which are communicated to the Customer prior to confirmation of the order.
4.3. Products are invoiced on the basis of the rates in force at the time of confirmation of the order. Changes to rates are governed by Article 7.
ARTICLE 5 — PAYMENT TERMS
5.1. Unless otherwise agreed in writing, any order is payable in full at the time of the order. No product is dispatched before payment has been received.
5.2. Where a payment term is exceptionally granted by written agreement, the corresponding invoices are payable within fifteen (15) calendar days from their date of issue. In accordance with the Act of 14 August 2021 on combating late payment in commercial transactions, the payment term between undertakings may not exceed sixty (60) calendar days.
5.3. No payment term is granted, or maintained, to a Customer with one or more overdue unpaid invoices. In such a case, payment at the time of the order applies by operation of law until the account is fully settled.
5.4. Any dispute concerning an invoice must, on pain of forfeiture, be notified to the Seller in writing within eight (8) calendar days of its receipt, failing which the invoice is deemed to be accepted without reservation.
ARTICLE 6 — LATE PAYMENT
6.1. Any sum unpaid on its due date shall bear, automatically and without prior formal notice, late-payment interest at the annual rate of ten per cent (10%).
6.2. Any sum unpaid on its due date shall further be increased, automatically and without prior formal notice, by a fixed recovery indemnity of ten per cent (10%) of the unpaid amount, with a minimum of forty (40) euros, without prejudice to compensation for any legal costs.
6.3. Failure to pay a single invoice on its due date renders immediately payable all other sums owed by the Customer, even those not yet due.
6.4. The Seller reserves the right to suspend any ongoing order or delivery until the Customer's account is fully settled.
ARTICLE 7 — CHANGES TO PRICES AND TO THE GENERAL TERMS AND CONDITIONS
7.1. The Seller may change its rates as well as these GTC, provided that such changes are general, non-discriminatory and applied to all of its professional customers on equivalent terms.
7.2. Any change is notified to the Customer in writing subject to thirty (30) calendar days' prior notice. It applies only to orders placed after the expiry of that period and has no retroactive effect on orders already confirmed.
7.3. If the change substantially and unfavourably alters the conditions applicable to the Customer, the Customer may refuse it and terminate the commercial relationship by written notice within thirty (30) days of the notification, with no compensation owed by either party.
7.4. The applicable version of the GTC is dated and permanently accessible on the Seller's website.
ARTICLE 8 — DELIVERY AND PERFORMANCE
8.1. Products are delivered within an indicative period of two (2) to three (3) working days following confirmation of the order, unless a specific written agreement provides otherwise.
8.2. Delivery times are communicated on an indicative basis. A delay in delivery may not give rise to any compensation or to cancellation of the order, except in the event of a manifestly excessive delay attributable to the fault of the Seller and after a written formal notice has remained without effect for a reasonable period.
8.3. The risks relating to the products are transferred to the Customer upon the physical taking of possession of the products by the Customer or by a third party designated by the Customer other than the carrier.
ARTICLE 9 — RETENTION OF TITLE
9.1. The products delivered remain the exclusive property of the Seller until full payment of the price in principal, interest, costs and incidental amounts. The transfer of ownership is suspended until full payment.
9.2. Until full payment, the Customer undertakes to keep the products in good condition, to insure them at its own expense against all risks, and not to transfer them, pledge them or give them as security. The Customer shall immediately inform the Seller of any seizure or other intervention by a third party in respect of the products.
9.3. Notwithstanding the retention of title, the Customer bears the risks of loss of or damage to the products from delivery, in accordance with Article 8.3.
9.4. In the event of non-payment, the Seller may, without prejudice to its other rights, require the return of the unpaid products at the Customer's expense and risk.
ARTICLE 10 — WARRANTY AND CLAIMS BETWEEN UNDERTAKINGS
10.1. The Customer is required to examine the products upon receipt. Any claim for an apparent defect, shortage in quantity or non-conformity of the delivery must be notified to the Seller in writing within eight (8) calendar days of delivery, on pain of forfeiture.
10.2. The warranty against latent defects is governed by Articles 1641 et seq. of the Civil Code. The duration of this warranty is contractually limited to one (1) month from delivery. Any action based on a latent defect must, on pain of being time-barred, be brought within six (6) months of the discovery of the defect.
10.3. The warranty is excluded where the defect results from abnormal use or use not in accordance with the Seller's recommendations, from a lack of maintenance, from a modification or repair carried out by a third party, or from normal wear and tear.
ARTICLE 11 — RESALE CONDITIONS AND DISTRIBUTION POLICY
11.1. Resale on third-party platforms. The Customer shall refrain from reselling the Seller's products on third-party marketplace platforms (in particular Amazon, eBay, Etsy, Bol.com, and any equivalent platform existing now or in the future), save with the prior written agreement of the Seller. The Customer remains free to resell the products via its own e-commerce website.
11.2. Wholesale resale and sub-distribution. The Customer purchases the products with a view to reselling them at retail. It shall refrain from reselling them wholesale, from transferring them to intermediaries or sub-resellers, or from intending them for resale outside its own sales network, save with the prior written agreement of the Seller.
11.3. Points of sale and geographical areas. The Customer may market the products only from the points of sale and within the geographical areas declared to the Seller upon opening its account. The Customer shall refrain, save with the prior written agreement of the Seller, from opening a physical point of sale or from carrying out active sales activities (targeted canvassing, prospecting, presence at markets or events) outside those areas. For Customers carrying on an itinerant sales activity, the sale of the products is limited to the geographical areas expressly defined. This clause does not restrict passive sales, that is, sales responding to unsolicited requests from customers, including sales made via the Customer's e-commerce website.
11.4. Resale prices. The Customer freely sets its resale prices. The Seller may communicate a recommended retail price, which is purely indicative and non-binding.
11.5. Preservation of brand image. The Customer shall refrain from any commercial practice liable to devalue the products or to harm the brand image, in particular any degrading presentation, any practice of clearance selling or aggressive and permanent destocking, or any positioning incompatible with the character of the products.
11.6. Any transfer, even within the same locality, of a declared point of sale must be notified to the Seller without delay.
ARTICLE 12 — INTELLECTUAL PROPERTY AND BRAND ELEMENTS
12.1. The brand, names, logos, visuals, photographs, descriptions and other content of the Seller remain its exclusive property or that of its rightholders.
12.2. The Seller grants the Customer, for the sole duration of the commercial relationship and for the sole purpose of reselling the products acquired from the Seller, a non-exclusive and non-transferable authorisation to use its photographs, its logo and its product descriptions, in accordance with the Seller's guidelines.
12.3. Any other use is prohibited, including the modification of the logo or visuals, the filing or registration of the brand or of similar signs, and any use after the end of the commercial relationship. At the end of the relationship, the Customer shall immediately cease all use of the Seller's brand elements.
ARTICLE 13 — PRODUCT COMPLIANCE
13.1. The Customer shall refrain, save with the prior written agreement of the Seller, from modifying or transforming the products and from reselling them under a brand other than that of the Seller.
13.2. The Customer is responsible for compliance with all laws and regulations applicable to its resale activity, including retail trade regulations, customs obligations and data protection regulations.
13.3. Non-reproduction of creations. The Customer acknowledges that the models, designs and jewellery creations of the Seller are the result of design work that is proprietary to the Seller. The Customer shall refrain, during the term of the commercial relationship and without any time limit after its end, from reproducing, copying, imitating or having manufactured by a third party, directly or indirectly, jewellery reproducing all or part of the models, designs or aesthetic characteristics of the Seller's products, as well as from marketing such jewellery.
13.4. Sanctions in the event of copying. In the event of a breach of Article 13.3, the Customer undertakes, without prejudice to the Seller's right to terminate the commercial relationship and to claim compensation for its loss:
- a) to immediately cease all manufacture, offering for sale and marketing of the items concerned;
- b) to withdraw those items from all of its sales channels;
- c) to carry out, at its own expense, the destruction of the items concerned and to provide proof thereof to the Seller within fifteen (15) days, upon the Seller's simple written request;
- d) to communicate to the Seller, upon request, the identity of any third party that has participated in the manufacture of the items.
In the absence of performance by the Customer, the Seller reserves the right to enforce these obligations in court, in particular by way of a periodic penalty payment. This clause applies without prejudice to the Seller's intellectual property rights and to any other legal remedy.
ARTICLE 14 — CUSTOMER'S DUTY TO INFORM
14.1. The Customer shall inform the Seller without delay of any fact liable to affect the commercial relationship, in particular any cessation or substantial change of its resale activity, any change of control, any transfer of its business or of its goodwill, and any insolvency proceedings concerning it.
14.2. The Customer shall inform the Seller, as soon as it becomes aware thereof, of any parallel or unauthorised resale of the Seller's products of which it becomes aware.
ARTICLE 15 — DURATION OF THE COMMERCIAL RELATIONSHIP AND TERMINATION
15.1. Duration. The commercial relationship governed by these GTC is concluded for a fixed term of twelve (12) months from the opening of the Customer's account. It may be renewed only by the express written agreement of the parties. It is not subject to any tacit renewal.
15.2. Termination for convenience. Either party may terminate the commercial relationship at any time, without having to give a reason, subject to two (2) months' written prior notice.
15.3. Termination for breach. The Seller may terminate the commercial relationship automatically, by written notice, without prior notice or compensation, upon the occurrence of any of the following breaches or events on the part of the Customer:
- a) failure to pay or late payment;
- b) resale of the products on a third-party marketplace platform without prior written agreement (Article 11.1);
- c) wholesale resale or transfer to sub-resellers without prior written agreement (Article 11.2);
- d) opening of a point of sale or carrying out of active sales activities outside the authorised areas (Article 11.3);
- e) commercial practice devaluing the products or harming the brand image (Article 11.5);
- f) unauthorised use of the Seller's brand elements (Article 12);
- g) modification of the products or resale under another brand (Article 13.1);
- h) reproduction, copying or imitation of the Seller's models, designs or creations (Article 13.3);
- i) cessation of the declared resale activity;
- j) change of control of the Customer, transfer of its business or of its goodwill without the Seller's written agreement (Article 18.2);
- k) failure to comply with the regulations applicable to the Customer's activity (Article 13.2);
- l) insolvency, bankruptcy, dissolution or judicial reorganisation proceedings of the Customer;
- m) any other serious breach of contractual obligations.
The Seller may, without being obliged to do so, first require the breach to be remedied within a period that it determines. The Seller may also, at any time, suspend ongoing deliveries pending remediation.
15.4. Effects of termination. Upon the end of the commercial relationship, for whatever reason, the Customer shall immediately cease all use of the Seller's brand elements. Orders confirmed before the termination takes effect shall, save in the event of a serious breach by the Customer, be honoured on the initial terms. Sums owed become immediately payable.
ARTICLE 16 — LIABILITY
16.1. The Seller's liability, on all grounds combined, is limited to compensation for the direct, foreseeable and certain loss suffered by the Customer as a result of the non-performance or improper performance of its contractual obligations. Indirect damage is excluded from compensation, in particular loss of operations, loss of turnover, loss of profits, harm to image or reputation, and any non-material loss.
16.2. The Seller's overall liability, on all heads of loss combined, is limited to the total amount paid by the Customer in respect of the order giving rise to the damage.
16.3. No provision of these GTC may limit or exclude the Seller's liability in the event of fraud, gross negligence or wilful misconduct, harm to the life or physical integrity of a person, or for any liability that cannot be limited or excluded under mandatory Belgian law, in particular Book VI, Title 3/1 of the Code of Economic Law relating to unfair terms between undertakings.
ARTICLE 17 — FORCE MAJEURE
17.1. The Seller may not be held liable for the non-performance or delay in the performance of its obligations caused by an event of force majeure or by an unforeseeable, irresistible and external event, including in particular natural disasters, armed conflicts, acts of terrorism, epidemics or pandemics, strikes, lock-outs, government restrictions, failures of telecommunications networks and energy failures.
17.2. The occurrence of an event of force majeure suspends the performance of the Seller's obligations for the duration of the impediment. If the situation continues for more than sixty (60) days, either party may terminate the contract without compensation, by written notice.
ARTICLE 18 — NON-EXCLUSIVE CHARACTER — INTUITU PERSONAE
18.1. Non-exclusive character. The Seller remains free to supply any other customer, in any territory and through any distribution channel. These GTC confer no exclusivity on the Customer and do not constitute an exclusive distributorship.
18.2. Intuitu personae character. The commercial relationship is concluded in consideration of the person of the Customer. It is not transferable. In the event of a transfer of the Customer's business or goodwill, of a merger or of a change of control, the continuation of the relationship for the benefit of the acquirer or of the new entity is subject to the prior written agreement of the Seller.
ARTICLE 19 — PROTECTION OF PERSONAL DATA
19.1. The Seller, in its capacity as data controller, collects and processes the Customer's personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
19.2. The data collected is necessary for the performance of the contract, the management of the commercial relationship and compliance with the Seller's legal and accounting obligations, as well as, where applicable and with the prior consent required, for commercial prospecting purposes.
19.3. The Customer has a right of access, rectification, erasure, restriction of processing, portability and objection, which may be exercised with the Seller at the address Juan@saya.store. The Customer may also lodge a complaint with the Data Protection Authority (Rue de la Presse 35, 1000 Brussels — www.autoriteprotectiondonnees.be).
ARTICLE 20 — UNFAIR TERMS BETWEEN UNDERTAKINGS
20.1. These GTC have been drafted in compliance with Book VI, Title 3/1 of the Code of Economic Law (Act of 4 April 2019 on unfair terms between undertakings). None of the provisions is intended to create a manifest imbalance between the rights and obligations of the parties.
20.2. Should a provision of these GTC nevertheless be held to be unfair within the meaning of Article VI.91/3 of the Code of Economic Law, it shall be deemed not to have been written, without affecting the validity of the other provisions, in accordance with Article VI.91/6 of the same Code.
ARTICLE 21 — GOVERNING LAW AND JURISDICTION
21.1. These GTC are governed by Belgian law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention of 11 April 1980).
21.2. The parties shall endeavour to settle amicably any dispute relating to the formation, interpretation, performance or termination of the contract.
21.3. Failing an amicable settlement, any dispute shall fall within the exclusive jurisdiction of the courts of the judicial district of Hainaut, Tournai division.
ARTICLE 22 — MISCELLANEOUS PROVISIONS
22.1. If one or more provisions of these GTC were to be declared null or inapplicable under a law, regulation or final court decision, the other provisions would retain their full force and effect. The parties agree to replace the null provision with a valid provision producing economic effects as close as possible to those of the invalidated provision.
22.2. The fact that the Seller does not avail itself, at any given time, of a provision of these GTC may not be interpreted as a waiver of the right to avail itself thereof at a later date.
22.3. These GTC are drafted in the French language. In the event of translation into another language, only the French version shall be authoritative between the parties.
B2B General Terms and Conditions of Sale in force as of 16/12/2024.
SAYA BELGIUM SRL — CBE 1017357081 — VAT BE1017357081 — Rue de la Bourlotte 2, 7850 Petit-Enghien — Juan@saya.store — +32 2 315 40 27 — www.saya.store
Terms and Conditions of Sale
Last updated: 22/05/2025
1. Scope
These terms govern any purchase made via www.saya.store.
2. Products
Descriptions are as accurate as possible. Visuals are non-contractual. Subject to availability.
3. Prices
Prices include VAT. Delivery fees:
- €4.95 for orders under €45
- Free for orders of €45 or more
4. Orders
Orders require valid personal information. We may refuse orders for prior issues or false data.
5. Payment
Full payment required at checkout. Secure methods accepted.
6. Delivery
- Monday: orders received by Sunday 10 PM
- Wednesday: orders received by Tuesday 10 PM
Delivery in Belgium only. Estimated 2–3 working days. Cancellation possible after 30 days.
7. Reception & Claims
Check goods on delivery. Report issues within 3 working days.
8. Right of Withdrawal
14-day right of return. Item must be unused and in original packaging. Return costs paid by customer unless it’s our mistake. Refund within 14 days.
Return address:
SAYA BELGIUM SRL – Customer Service
Rue de la Bourlotte 2, 7850 Petit-Enghien, Belgium
9. Warranty
Legal warranty applies. Return costs covered if defective.
10. Personal Data
See Privacy Policy for more details.
11. Force Majeure
We are not liable for delays due to unforeseen external events.
12. Jurisdiction
Belgian law applies. Disputes handled by Belgian courts.